Policies

Registration Policies

Payment Policies


  • Class registration is not complete until payment is received.
  • Regular course prices are listed on the course description pages. Some courses allow a 50% deposit to reserve your space while others require payment in full. These special pricing options can be found in the upcoming course event listing on the calendar page.
  • Any balances due will be invoiced electronically to the email address that you registered with and must be paid prior to the start of class on the first day.




Cancellation & Refund Policies


  • Payments are non-refundable unless we cancel the class. We begin the process of creating an exceptional learning experience for you as soon as you register. (Really the process starts way before that!) Our class sizes are intentionally small so that we can deliver you with the best quality training possible. Please make sure you are committed to attending the training prior to signing up.
  • “Roll over” payments are not typically accepted unless we reschedule the class.In this instance, your payment will automatically be credited to the new event and we will notify you via email with the new date/time.
  • Payments cannot be transferred to another person.
  • Emergencies and extrenuating circumstances are handled on a case-by-case basis. If you do not fully participate in the class once you've registered, no monies paid shall be refunded.
  • Please wait to purchase non-changeable, non-refundable airfare or lodging until you receive notification from your instructor to be sure the class meets the required student minimum. Elevate MT is not responsible for fees acquired for travel expense if the course is cancelled.




Partial Credit Policy


In order to comply with the rules set forth by the egulatory boards of our profession we are unable to grant partial CE credit for time not spent in class. Emergencies and extreme circumstances that result in a student's inability to complete the course are handled on a case-to-case basis.




CE Credit Policy


Massage therapy licensure, certification and CE requirements vary from state to state and can change at any time. You agree that you have reviewed the current laws and regulations with your state's governing body for massage and bodywork to verify the amount of continuing education to be awarded for this class.





Training Agreement

Code of Ethics


Elevate Massage Training students agree to uphold the following ethical standards during and after training.

  • A commitment to providing the highest quality of care
  • Honest representation of qualifications
  • Acknowledgement of limitations and contraindications
  • Adherence to all laws governing massage therapy practice in the state in which you are licensed
  • Performance of thorough client interview and intake procedures
  • Clear communication of expectations and treatment goals to acquire accurate, informed consent
  • Consistency in training and practice
  • Ongoing personal and professional assessment
  • Non-discrimination and respect toward the inherent worth of all clients, classmates and health care professionals
  • Confidentiality of all client information
  • Avoidance of sexual misconduct




Terms of Participation


  • You represent that you are a currently licensed massage therapist. If you are not currently a licensed massage therapist, you have consulted with Elevate Massage Training about your specific circumstances and have received permission to participate.
  • You will bring your best attitude to training and be fully present and engaged during all class activities.
  • You will act respectfully, responsibly and professionally at alll times including all interactions with classmates and instructors.
  • During live technique classes you will both give and receive the massage protocols being taught.
  • If you feel another class member has acted inappropriately, you will report such incident immediately to the course instructor.
  • You will not use audio and video recording or take photos during class.
  • You are responsible for informing your instructor as soon as possible of any health issues or conditions that may impact your participation in the training classes. Your instructor will work with you and give suggestions for how you can best minimize your risk for further aggravation of existing health conditions. Depending upon the severity of your health condition, your instructor may advise you to wait until your condition is better before completing the class. If you are pregnant or trying to conceive, it is strongly recommended that you wait until after your baby is delivered prior to enrolling in any intensive Thai massage or ashiatsu training.
  • You will not come to any in-person class sick or if you have recently been in close contact with someone who is known to be sick.
  • Elevate Massage Training reserves the right to deny entry to a class if the instructor believes that a student’s participation could result in injury to themselves or others.




Terms of Use


  • You agree that you may be photographed while participating in the class and such photos may be used by Elevate Massage Training for use on its website or social media sites, creation of pamphlets, or used in any other type of marketing materials. If you do not want to be photographed you agree to inform the instructor at the beginning of class.
  • You understand that completion of a course does not automatically qualify you for Elevate Massage Training’s certificate program. There are additional requirements that must be completed, including additional courses, documented practice sessions, a live demonstration session, and other activities identified by your instructor and program director.
  • You will not identify yourself orally or in writing or hold yourself out in any way as being certified by Elevate Massage Training until and unless you have received our endorsement to do so.
  • You agree that the training curriculum and accompanying manual and materials are the property of Elevate Massage Training and may not be reproduced without permission from this organization. You are not currently and will not in the future teach to any individual or entity any of the concepts, techniques or protocols offered to you in this workshop without permission from Elevate Massage Training.
  • You understand that suggestions for products and equipment to be used in your professional massage therapy practice, such as massage tables, oils, or herbs, are based merely on the personal experiences and preferences of the instructors. Elevate Massage Training assumes no responsibility or liability for your use of those products. You are responsible for your own choice of products and equipment in your practice.





Live Webinar Policies

How to Join the Webinar


  • To sign up, please complete the event registration form and make sure your email address is entered correctly. Prior to the start of class you will receive an confirmation email with a private link that you will use to enter the virtual meeting room on the day of the event.
  • Please plan to arrive at least 15-20 minutes early to test your equipment and make sure everything is working properly. Once the training starts we are unable to troubleshoot any technical difficulties you may encounter entering the virtual meeting room and cannot give credit or refunds for time not spent in class.




Technical Instructions


For clear and consistent connectivity during the course, please follow the recommended setup.

  • Connect to the course URL from a desktop or laptop PC.
  • Use a dedicated hardline for connecting to the internet using a LAN (CAT5/6/7) cable. If utilizing a tablet, or smaller device like a cellphone, it is recommended to connect via a dedicated hotspot. Cellphone use is not recommended.
  • You MUST have a video screen and audio speakers to view and listen to the presentation. The minimum screen size recommended is approximately 10' inches or larger for optimal viewing and course participation.
  • You MUST have a microphone and a keyboard to participate in the discussions
  • For online technique classes you must have a webcam set up in such a way that the instructor(s) can observe student practice of the massage techniques outlined in the course.
  • Internal audio and video components that come standard with PC hardware are acceptable, however, better video and audio clarity may be achieved using an external webcam and microphone headset.




Bodywork Practice Set Up Instructions


  • Registered webinar participants need a clean, unobstructed workspace.
  • The webcam in use must directly face the workspace and be positioned to allow full view of the participant's entire body and movements within the video frame.
  • As much as possible, limit and/or remove in-room distractions and noise disturbances.